Terms of Service

Last updated: October 29, 2026

Welcome to SalesOgre AI. These Terms of Service ("Terms") are an agreement between Meridian AI, Inc., doing business as SalesOgre AI ("SalesOgre," "we," "us" or "our"), and you, or the company or other entity you act for ("you" or "Customer"). They cover the SalesOgre AI platform, Charlie and its AI agents, WarchiefOgre AI and the other Ogre products, AI-R (the AI Regulator, including at ai-reg.pro), our websites, browser extension and mobile apps, our API, and our connector for AI apps such as Claude and ChatGPT (together, the "Services").

The Terms are made up of this page, our Privacy Policy, and any order form, quote or plan you buy (an "Order Form"). If you and SalesOgre have signed a separate agreement for the Services, such as a Master Services Agreement, that agreement controls where it conflicts with these Terms.

You accept these Terms by clicking a button that says you agree (for example "Create account," "Continue with Google," "Allow" or a checkout button), or by using the Services. If you accept for a company or other entity, you confirm you have authority to bind it. You must be at least 18 years old to use the Services. Direct competitors of SalesOgre may not use the Services without our written permission, and no one may use the Services to benchmark or build a competing product.

1. The Service

SalesOgre AI is a Sales Execution Platform. Charlie, our AI sales agent, and the agents he directs research accounts and people, plan deals, prepare meetings, draft outreach and recommend the next best action from your records and the sources you connect. AI-R is the layer of the Services that meters, routes, caches and caps AI model calls, whether they come from the SalesOgre AI platform or, where you connect it, from your own applications; these Terms cover it like every other part of the Services. Everything the Services produce, including research, scores, reads of buyers, plans, drafts and recommendations ("Outputs"), is generated with the help of artificial intelligence and public and third-party sources. Outputs can be incomplete or wrong. They are for your information and judgment, and you are responsible for checking them before you rely on them or send them to anyone.

2. Changes to the Service

We improve the Services constantly. We may add, change, limit or remove features at any time. If you have paid for a term, we will not materially reduce the core features of your plan during that term without telling you first. Free features may change or end at any time.

3. Registration

You must give accurate, current information when you create an account and keep it up to date. Each login is for one person; do not share it. You are responsible for keeping your password and devices secure and for everything that happens under your account. Tell us right away at cj@salesogre.com if you think your account has been used without permission. If your company administers a SalesOgre workspace, its administrators can manage your access and see the work in that workspace.

4. Paid Services and the AI Wallet

4.1 Plans and terms

Paid plans are sold for the term shown when you buy (for example, a monthly license on a 12-month term, an annual commitment or an enterprise license). Unless your plan says otherwise, each term renews automatically for the same length unless you or we give notice of non-renewal at least 30 days before it ends. Fees for a committed term are owed for the whole term; you may stop using the Services at any time, but fees already paid or committed are not refunded except where the law requires it.

4.2 The AI Wallet

AI work in the Services (for example research, drafts, meeting prep, agent runs and model calls routed through AI-R) is paid from your workspace's prepaid AI Wallet at the rates published in the Services when the work runs. You authorize us to keep a payment card on file and to reload your AI Wallet automatically when it falls below the threshold shown in the Services. If a payment fails, new AI work pauses until the balance is restored; your access to your records does not. AI Wallet balances are not refundable and have no cash value. If you use your own AI provider keys, that provider bills you directly under its own terms and the AI Wallet covers only SalesOgre's fee.

4.3 Payment, taxes and price changes

We charge through our payment processor. Prices do not include taxes, which you pay where they apply. We may change prices for future terms with at least 30 days' notice before your renewal. Promotional credits and coupons are one-time, non-transferable, have no cash value and may end at any time. If an Order Form conflicts with this section, the Order Form controls.

5. License Granted

While you follow these Terms and are paid up, we give you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services, including the browser extension, mobile apps, API and AI-app connector, for your own internal business purposes. We keep all rights not expressly granted to you.

6. Restrictions on Use

You will not, and will not permit or help anyone else to:

copy, modify, translate or create derivative works of the Services or any part of them, including their features, workflows, screens, scoring, prompts, playbooks, agents and documentation;
reverse engineer, decompile, disassemble or otherwise try to discover the source code, models, prompts, instructions, algorithms, scoring logic or underlying structure of the Services, except to the extent applicable law expressly permits it despite this restriction;
use the Services or any Output to build, train, fine-tune, benchmark or improve a product, service or AI model that competes with the Services;
use any scraper, crawler, bot, script, browser plugin, prompt or other means to extract data, prompts, instructions or logic from the Services, including through the API, the AI-app connector or a third-party AI app, beyond normal use of their documented features;
query the Services or collect Outputs in a systematic way to reproduce or approximate how the Services work;
sell, resell, rent, lease, sublicense, distribute, frame or mirror the Services, provide them to anyone outside your organization, or share login credentials;
get around usage limits, rate limits, security, access controls or billing;
remove or change any proprietary notice, or use SalesOgre's names, logos or trademarks without our written permission;
access the Services if you are a competitor of SalesOgre, or on a competitor's behalf, without our written consent;
use the Services or any Output to decide anyone's eligibility for credit, insurance, housing or employment, or as a "consumer report" under the Fair Credit Reporting Act;
send spam or outreach that breaks anti-spam, telemarketing or privacy laws, or harass, discriminate against or deceive anyone; or
upload malware, interfere with the Services, or use them for anything unlawful.

7. Your Responsibilities

You are responsible for how you use the Services and Outputs, including every email, message and call you make with them. You will follow the laws that apply to your outreach and data, including CAN-SPAM, the TCPA, and privacy laws such as the GDPR and CCPA where they apply. You confirm you have the rights and any permissions needed to upload or connect the data you bring to the Services (your "Customer Data"), and that doing so does not break any law or agreement. Do not upload government ID numbers, payment card numbers, bank account numbers, health information or other sensitive personal data, except as a feature of the Services expressly asks for it.

8. Confidentiality

Each of us may share non-public information with the other that a reasonable person would understand to be confidential, including your Customer Data and our non-public features, pricing, roadmaps and technology ("Confidential Information"). Each of us will use the other's Confidential Information only to perform under these Terms and protect it with at least reasonable care. This does not cover information that is or becomes public through no fault of the receiver, that the receiver already knew or independently developed, or that it received from someone free to share it. A party may disclose Confidential Information when legally required, after giving notice where it can. These duties last five years after the Terms end, and for trade secrets, as long as they remain trade secrets.

9. Privacy

Our Privacy Policy explains how we handle personal information. We may create aggregated or de-identified data from use of the Services that does not identify you or any person, and use it to operate, secure and improve the Services. We do not sell your Customer Data. When we send it to AI providers through our own accounts, we use terms that do not allow them to train their models on it; if you use your own AI keys, your agreement with that provider governs.

10. Proprietary Rights

Ours. SalesOgre and its licensors own the Services and everything in them, including the software, Charlie and the other agents, AI-R and its routing, caching and savings methods, prompts, playbooks, scoring, models, templates, documentation, usage data, all improvements, and anything created in breach of these Terms.

Yours. You own your Customer Data. You give us a worldwide, non-exclusive license to host, copy, process and display it only as needed to provide, secure and support the Services for you and as described in the Privacy Policy. You may use Outputs in your own business. Outputs do not give you any rights in the Services or in the methods behind them.

Feedback. If you send us ideas or suggestions, you give us the right to use them without restriction or payment to you.

11. Copyright Complaints

We respect intellectual property rights. If you believe material in the Services infringes your copyright, email cj@salesogre.com with the work you claim is infringed, where the material is, your contact details, a statement that you believe in good faith the use is not authorized, and a statement under penalty of perjury that your notice is accurate and you are authorized to act for the owner.

12. Third-Party Services and AI Apps

The Services link to and work with services we don't control, including Google, Microsoft, HubSpot, Salesforce, Slack, Zoom, data providers and AI model providers. When you connect one, you authorize us to exchange data with it on your behalf, and your use of it is governed by its own terms. If you use SalesOgre from an AI app such as Claude or ChatGPT, that app and its AI provider receive the information you ask the Services to return, under their own terms. The connector acts only as you, on your own records; drafts are never sent from an AI app. We are not responsible for third-party services, their availability, or what they do with information you send them.

13. Warranty and Disclaimer

The Services and all Outputs are provided "as is" and "as available." To the fullest extent the law allows, SalesOgre disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement and accuracy. We do not promise that the Services will be uninterrupted, error-free or secure, that Outputs will be accurate or complete, or that using the Services will produce any particular sales result.

14. Limitation of Liability

To the fullest extent the law allows, neither SalesOgre nor its affiliates, officers, employees or suppliers will be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from or related to the Services or these Terms. SalesOgre's total liability for all claims will not exceed the greater of the fees you paid SalesOgre in the 12 months before the event giving rise to the claim, or one hundred U.S. dollars ($100). Where the law does not allow a limitation, our liability is limited to the smallest amount it allows.

15. Indemnification

You will defend, indemnify and hold harmless SalesOgre and its affiliates, officers and employees from any third-party claim, loss, liability or expense (including reasonable attorneys' fees) arising from your Customer Data, your outreach, your use of Outputs, or your breach of these Terms or the law.

16. Termination

You may stop using the Services at any time; your payment obligations for any committed term continue. We may suspend or end your access right away if you break these Terms, don't pay, create risk or legal exposure for us or others, or if we stop offering the Services. After your account ends, you have 90 days to ask us for an export of your Customer Data, after which we may delete it. Sections that by their nature should last beyond termination will, including sections 4 (for amounts owed), 6, 8, 10, 13, 14, 15, 17 and 19.

17. Rights and Remedies

You agree that a breach of sections 6, 8 or 10 would cause SalesOgre harm that money cannot fully repair. In addition to any other remedy, we may seek an injunction or other court order to stop it, without posting a bond.

18. Publicity

Neither of us will use the other's name or logo without permission, except that we may list your company's name and logo as a customer. You can ask us to stop at cj@salesogre.com.

19. Miscellaneous

Complete agreement. These Terms, the Privacy Policy and any Order Form are the whole agreement between us about the Services and replace any earlier understandings on the subject.
Assignment. You may not transfer these Terms without our written consent. We may transfer them in a merger, acquisition or sale of our business or assets.
No waiver. Not enforcing a provision is not a waiver of it.
Severability. If a court finds part of these Terms unenforceable, that part is enforced as far as possible and the rest stays in effect.
Headings. Headings are for convenience only.
Force majeure. Neither of us is responsible for delays caused by events beyond our reasonable control, except for payment obligations.
Governing law and venue. These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. The state and federal courts in Dallas County, Texas have exclusive jurisdiction, and both of us consent to them.
Export and sanctions. You will not use the Services in breach of U.S. export controls or sanctions.
Electronic delivery. You agree to receive notices and agreements from us electronically, including by email and in the Services.
Updates. We may update these Terms. We'll post the new version here with a new date and, for material changes, notify you by email or in the Services at least 7 days before they take effect. Continuing to use the Services after that means you accept the update.
Contact. Meridian AI, Inc. d/b/a SalesOgre AI, Dallas, Texas. cj@salesogre.com.